ESPN+ does not work
Ignaciomera
Newbie

I have the Disney bundle. I can access ESPN+ but then I am not allowed to watch any life event. It’s always redirecting me to a AT&T log in website, which doesn’t make much sense. It has been super frustrating 

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12 Replies
vzw_customer_support
Customer Service Rep

We're sorry to read that you've been having issues with your ESPN+ app. In this case, certain events in the app can only be seen if you have a cable/satellite subscription. Any content that can be watched with ESPN+ will have the logo next to it. There is also a tab specifically for ESPN+ within the ESPN app where you can see only ESPN+ content. We hope this information helps.

~Freddy

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DevBane
Newbie

Sounds like it’s false advertising 

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JB07vee
Newbie

Same here.  I can, however watch live events on ESPN+ when I go through Hulu (included in bundle).  Problem is, I like to watch event replays on ESPN+ under the Top Picks section, but the ESPN app is not allowing it.  Frustrating is an understatement…

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vzw_customer_support
Customer Service Rep

JB07vee, we're sorry to learn about the issues you're running into when trying to view event replays on the ESPN app. We definitely want to make sure that you're able to access all your subscriptions, and would be happy to help. To better assist we'll be sending a Private Note.

 

~Izzy

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Koudoes
Newbie

I’m having the same issue 

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vzw_customer_support
Customer Service Rep

Hi Koudoes. With all the exciting Basketball going on right now, I can see where ESPN is very important to connect to. Please share more details about what does not work? Is it the login? A feature on ESPN+?-Deb

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katman53211
Enthusiast - Level 1

I have the same exact problem. I can can access Disney Plus, and HULU, but I have never been ablle to access ESPN + since Verizon begain paying for it. I'm signed in to my ESPN account but every time try to access ESPN plus content it asked me to sign for ESPN plus. This has been a rip off.

vzw_customer_support
Customer Service Rep

We are sorry to read that you are having login issues with ESPN+. Typically, your login information would be the same as that for Hulu and Disney+. If that login information does not allow you access, we would recommend reaching out to ESPN+ for assistance with the log in issues.

 

-Andi

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Nemo2
Enthusiast - Level 1

I’m having exactly the same problem! I get signed in to ESPN,  then click the live stream for a game, then I’m forced to activate with a tv provider again (why?) and then nothing works. I got my ESPN+ through Verizon so idk why I can’t actually use it when I’m paying for it. I’ve never been able to watch a single game

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freyac96
Newbie

I have the same issue and it has gotten worse. A few months ago, I could not watch any live streamed events (whether marked ESPN+ or not) but could watch replays. Now it blocks me from most of the replays as well and says "Blackout: this content is not available with your package". This is the error message I get for almost every event I try to watch. Not sure what the point of this package is anymore. 

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vzw_customer_support
Customer Service Rep

freyac96, we're sorry to hear that you're having problems with your ESPN+. Unfortunately, we can't manage what content is available in your area for ESPN+. We recommend reaching out to them directly so they can help you. You can reach them by using this link: https://support.espn.com/hc/en-us/articles/5074373040916-To-Contact-ESPN-Customer-Care#:~:text=To%20...

~Jesse

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I'd have to think any live sporting event is not covered under the ESPN package offered as a Verizon perk.  You'd have to sign up for a live TV streaming service separately.  As for blacked out events, if it is a local sports team you're trying to watch, yes, ESPN is notorious for not showing local professional sports team games.  It used to be the game had to be sold out before it would air on your local ESPN channel.  This has been going on since the days when most people  watched TV on cable.

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I'm not a Verizon employee, just another customer trying to help.
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