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File complaint

Anybody know how to file a formal complaint with Verizon? I already talked to a representative who disconnected me when I said I wanted to file a complaint. Does Verizon even have a protocol for filing complaints? I would like to go through them before I file one with the FCC. Thanks.

Comments

Verizon_Support

Casey31, we always want to make sure that you're happy with your service, and we are sorry to hear that you'd like to file a complaint. Your feedback is invaluable, and we'd like to gather some more details regarding your experience. We'll do everything we can to turn this around. I'll be sending a Private Note for further review.

~Izzy

Verizon_Support

We apologize for the delay, but it seems we are not able to send you a Private note at this time. Can you try to send us one from your side to see if that opens up the option for us to reply? We are standing by to help with lifting the details on your phone call and also help with the original reason that you were reaching out, if you still needed assistance with that concern. Thanks in advance.

Casey31

I'll try replying here to see if it works.

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