Valentines Day is coming soon and I wanted to surprise my wife with a new iPhone. I saw an offer on her line to upgrade to iPhone 15 Pro “Get up to $1000 off this device when you trade in. Upgrade required”. It shows iPhone XR is eligible for $1000 trade-in credit but when I go to checkout it lowers it to $500. So I contact customer service via chat. He needed access to my account and when I gave him access, he ordered a $500 PS5! I can’t even cancel the order and he said he canceled it but I have no cancel confirmation. Then his manager gets on the chat and assures me the order was cancelled. So when I ask the manager to help me order the iPhone 15 Pro, he says the line isn’t eligible when it is clearly on my offers! I wasted 2 hours on customer chat with Verizon. They both gave me the run around and the $500 charge is still on my account! I will definitely be taking my family plan to another carrier!
rcp1999, sounds like you were trying to be very sweet and I'm sorry that things aren't working well with trying to get that. We definitely want to fix that, and not see you break up with VZ. I've sent a Private Message so we can start checking things out and help turn things around.
-John
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