Yesterday I went into a store to upgrade 2 lines for my children for Xmas presents. The first line went right through with no problems. When the second line started that is where the headache began. I was transferred to the fraud department. They said they need to identify my identity. So they asked a bunch of questions and then had me upload a pic of my DL. After another hold they came back on the phone and said they couldn't prove who I am and that was it and hung up on me. The rep had no idea what that was. He said come back tomorrow and try again. I came back today and did it all again. It was the exact same thing except this time the fraud department was even ruder. I asked what can I do to prove who I am. Again the lady said they can't discuss with me due to privacy and hung up again. I later was so upset I called the fraud line directly and asked if there is a way I can send my US issued passport. The new lady said nope they need me to open another phone application before they will even talk to me about it. Now I have 2 kids before Xmas and 1 has a new phone and the other doesn't. I am not looking forward to starting the third application just to be treated rude and given no explanation. It has been very frustrating and I have never felt so humiliated at a store before by the way they were treating me over the phone and the rep was standing there with his mouth open not believing it. It has really left a bad impression of me after being a customer for over 10 years. Has anyone had this same situation or have advice on how I can proceed? They are no help and won't even tell me what they will accept to prove I am who I am...
