Someone purchased 3 phones on my account. They were delivered to my house and as soon as I received I called Verizon and spoke to the Fraud department. This was 3 months ago. I was told they were sending return labels. I never received. I called again was told to take to my local store. They told me they could not return them I had to go to a corporate store which is an hour away. I call again. I was told again they would send a return label. 2 weeks later I still have not received. I was going out of town and took the phones with me thinking maybe I would pass a corporate store on my travels. I call Verizon and find a corporate store a few miles away. They were unable to take them stating it was past the return date. I would have to call Verizon and get a return label. I call again. Spoke to the fraud department and customer support. They fix my account so my account is not suspended and put me on a payment plan to I return the phones. Again was told I would receive return labels. Today I receive an large envelope from Verizon. Inside was a large envelope from Verizon with instruction to return but NO return label. I call againโฆthe office is closed. What am I suppose to do? My account is now up to $1000 due and I still have 3 phones that I did not order and can not seem to return?????
I guess once I get this resolved I will be cancelling my account with Verizon and finding another mobile carrier that can help their customers.
I'm sorry to hear you had fraud on your account Czmp. We hope you can get this resolved very quickly. Here is the number to our fraud team 900-483-7200. I'm sure they can eview this with you. -Joe
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