I should have received a Verizon gift card of $200 for signing up with Veriozon Fios. the agent who signed me up mentioned this gift card could be redeemed anytime and would not expire as long as i have FIOS. But that i would have to wait 60 days before having access to this egift card. Today i tried redeeming it and an agent and supervisor stalled me so much and did not provide any help other than "checking". the supervisor gave me a number to call but it was just a phone number to activate card or check balance. Something I dont have. The supervisor mentioned the card was issued but that it had expired. this was the first time i was told it does expire. The agent name was Stravan (5/4/2025) but the supervisor did not provide their name. I requested multiple times to either escalate or be transferred to another supervisor and this supervisor kept stalling or giving me numbers that were not available today. this after a long time of them stalling. I want to file a complainf for stalling me and wasting my time on top of not providing solutions to the egift card I was promised when I signed up with FIOs back in October.
Hi @jacv,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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