How do I speak to a Supervisor regarding the poor customer service I have received. I have had nothing but issues since adding a line to my account. Activated the new line on Sunday 02/04 and it still does not work. Spoke to a rep this evening and apparently the line disconnected while on hold. Called in a second time using Tech Coach app and requested to speak to a supervisor when suddenly the line disconnected again. At this point I want to cancel my account. Been a loyal Verizon customer for many many years. Why pay an activation fee of $35.00 when my phone does not even work. This is completely unacceptable.
I'm so sorry to hear about the experience you've had so far with that that new line. We never want you to have any problems using your service, and we want to make sure we're doing everything we can to help you turn this situation around. We're sending you a Private Message so we can better help you.
~Jesse
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