I got pulled into a black Friday promotion and switched from another carrier because we are moving to a rural area and we heard Verizon had better coverage. I have a large family and we opened 7 lines: 3 phones and 4 watches. But the account was flagged for fraud and I’ve been fighting it ever since. That was almost 2 months ago. Where the devices were all free as part of the promotion, we are on the line for a $1200 bill, 2 of the lines still don’t work, and my account is still locked for fraud. I am stuck and don’t know what to do. I tried returning all the devices the week after getting them all from frustration but there was a fee per device to restock them that would have been several hundred in total. I’m wishing I would have just done it because I’m still in the same boat but now it’s too late to return anything. Thanks to @Jessica and @Elizabeth, I got some help but no matter what they do, someone blocks it again. I guess there is a @Don Howard that blocks my account and I can’t get it to move past. Only @Jessica has ever called me back. Each time I call, it’s back to the same thing. After 3 months I’m going to switch back carriers even if it means paying off all the devices on my own, which will be a huge expense, but I can’t spend any more time on the phone getting nowhere.
Hey there, jp2532, I'm truly sorry for what your're going through. This certainly isn't the experience we want for a new cusomter. We know it's important for your devices to be reactivated and to remain active. Since there is an issue with fraud that keeps coming up, our fraud team will be able to best assist you with getting this issue resolved once and for all. Please reach out to our Fraud Prevention Team at 888-483-7200. Agents are available Sun-Sat 8:00am-12:00am EST.
-Lauren
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