I cannot sign on to my account. After clicking on the sign in, I get the message, "sorry, we cannot process your request at this time. I have same problem on mobile app, also. I have talked with associate at store and spent hours on chats. I have had my account unregistered and then re-registered and sent several different temporary passwords. I wouldn't even know how to sign in now, if I even could. What is going on? This has been this way since mid-July.
I couldn't imagine not being able to manage my account online, or through the app, Sandymay52. This has been ongoing for too long, and we are here to help get this fixed. Please be on the lookout for a private note from us so that we can better assist.
-Joseph
I am still looking to get this resolved. Since I am looking for a new iphone 15, I will probably got to tmobile. I am not happy about not being able to access my online account.
We're sorry for any issues you've encountered trying to access your online account. When was the last time you were able to access your account? How are you trying to access your My Verizon account?
~Ivone
We're here to help. Let us know if you need assistance. ~Peter
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