We certainly understand wanting to work with the same chat rep as you had previously, Kiddsraindrop. Sadly, there is no way to predict which rep you would be connected with when you selected another chat. I know I like to try to work with the same rep through any process myself. If you still need help though, we're here and ready to assist. Just let us know how we can help.
-Joseph
Friendly reminder. We are here to help! Don't hesitate to reach out for further assistance.
~Maria
