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Incapable of accessing Wireless Account

I have been on and off with this issue for the last 8 months with no resolution. I upgraded my phone but decided to keep my old phone number, which ended up locking me permanently out of my Verizon wireless account because it requires a phone number that came with the phone when it was purchased. I can't even log in to do payments, I have to use the one time payment portal. I'm not even able to see my account number nor change anything regarding that account.

Just spent another hour waiting in a chat only for the rep to talk off topic about my internet service and ignore my original concern of wireless access.

All I want is access to my account so I can see my account number and PIN.

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Verizon_Support

Hello, jvg36, we know it's important to be able to manage your account. To make sure we're on the same page, did you create a My Verizon account previously? If so, what happens when trying to reset your password? Do you currently have a prepaid or postpay account?

-Lauren

jvg36

I had made an account previously for my internet but the account for my phone was made at the time I received it. The issue isn't that I forgot my password, the issue is that the account requires a push to a phone number I no longer have access to. I have the account username, email, and password but without the phone number I am incapable of logging in. I'm not sure whether I have prepay or postpay.

Verizon_Support

Thanks for those details. So we can best assist, we will be reaching out via Private Message.

-Lauren

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