I recently received a letter from Verizon customer care team through FedEx, so you know it must’ve been important for me to receive it. Basically, the letter says that from December 2022 through November 2023 I have called 61 times. According to them, I can use other resources, such as my Verizon app, or verizon.com/myverizon to resolve my billing issues or service issues. Basically because of the frequent calls I’m taking resources away from other valued customers. And I’m also in violation of the customer terms and conditions, which can result in further action of to including termination of service. I’m not sure if this is happened to you I have called Verizon because obviously I need help with something. I don’t use My Verizon app because chatting is the same as talking to people it disconnects you and then you have to start all over again and it’s just frustrating. if it wasn’t because I just got a new phone, I probably would be looking elsewhere. from here on out I’m going to try to “figure” it out on my own.
I feel your pain and frustration. I have to call Verizon every few weeks but at minimum 1-2 times per month because my billing isn’t correct. The reps keep making promises that they will take care of the issue and I shouldn’t have to call back but issue has not been resolved. I added a new line and my iPhone 14 was supposed to be free. I am still paying for the phone and it’s been 4 months since I added a line. Every time I call, it’s a minimum of 1-1.5 hours of my time I will never get back.
Hello, Jojoblackjack2121. Help is here as your time is very important to us. My apologies to hear of your experience. Please tell me more about the line in question. Was this a new line of service? A trade-in?
-Natasha
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