Last Sunday I swapped the SIM card from a iPhone 8 to a iPhone 12, both phone belong to my family, I think it is a normal operation. Then my line was suspended by anti fraud team, I got a email asked me to call 8884837200.
I called, agent told me they don’t have right to reconnect it, they just can create a ticket , it will be solved within 24h.
But until now, it was 4 days. I called , online chatted, went to store in person. I Contacted a lot of agents, no one has the right to reconnect my line.
what can I do? Is there anyway could touch the anti fraud team?
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