Log in issues 2 factor authentication
mcpalmerj
Enthusiast - Level 1

I work at a company that requires that I dont bring my phone into the building. My work also requires financial assessments and billing statements which I would need access to my verizon account. These computers are public and no cookies or web bases settings can be saved.  I called previously trying to set up a secondary way of doing the authentication other than phone. I also tried removing the 2 factor authentication. Neither worked. I even tried calling from work once and was told the only way they can allow me access over the phone was utilizing the push notification on my phone. That is ridiculous. I obviously dont have access to log into my verizon account at the moment. So I would prefer a general response here on any resolution for this.  

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2 Replies
BBonlinejunkie
Enthusiast - Level 2

I have the exact same work situation and authentication issue. Hoping someone has a solution!! 

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jav6
Champion - Level 3

@BBonlinejunkie wrote:

I have the exact same work situation and authentication issue. Hoping someone has a solution!! 


Somehow the Two Factor Authentication got turned ON yesterday for my account and I cannot turn it off even though it says 'disabled'. Tech Support says its on to prevent Hackers from accessing the account but they couldn't say why it was turned on yesterday . I think they've got a bug in their login process.

...Just another VZW customer...trying to offer some assistance...
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