MMS from tomobile users not working
Cowgurl76
Newbie

there was another thread with same issue no resolve and was locked, so im opening new one I ported from tmobile little over a month ago and unable to recieve mms from tmobile users,  i  bought a new samsung device from verizon please help me resolve this issue!!!!

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3 Replies
daniegrl22
Newbie

Have you always had android devices?  If you had iPhone prior, their iPhones could be trying to send to iMessage if their device doesn’t recognize you are no longer iPhone.  And is it only multimedia messages? You get regular text messages from them just fine, but not long messages that convert into mms or pictures, audio? You can possibly contact Verizon’s porting department to make sure everything is clear on their end. 

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vzw_customer_support
Customer Service Rep

Hi there, we're just checking in to see if we can still be of assistance. 

-Melissa

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vzw_customer_support
Customer Service Rep

We want to do all we can to ensure you are able to get your messages! Have you confirmed that other carriers are working? Is this only happening to individuals or group messages?

-Colin

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