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Max perk does not work

I am unable to access the max perk I was supposed to get when I switched to Verizon in August. I had no problem with Netflix. I spoke with customer service and they indicated it's a known issue. I was assured my account would be credited since I couldn't access the application and that hasn't happened. Very frustrating to be paying for something you can't get to. Others seem to be having the same issue and Verizon has no resolution or follow up.

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22-24neifu

I have the same issue. I have been calling and chatting with Verizon agents for almost 4 weeks and no one has been able to help me. Were you able to get a resolution for yours and if so, how did you get it to finally work?

[Deleted User]

Hi @22-24neifu
,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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