When I log into verizon.com and go to usage and try to download the "Message Log" to a spreadsheet the file that is downloaded is corrupted and is not a proper xls file. I tried this on 2 different PCs and different browsers. The usage download of the Voice Logs does work correctly.
This has been happening to me for about 3 days. The voice log spreadsheet download is fine but the message file will not open.
We're sorry to hear that this is happening. Would it be possible to try changing the extension to .xls and then try opening the file?
~Jesse
Hey, szielke1, I'm just checking in to see if the steps we provided earlier helped. Please let us know if additional assistance is needed.
-Lauren
The Downloaded file is just filled with “PPPPPPPP”. Please try it on your end VZ.
Please fix this issue Verizon. I have had the same issue since at least 5/19/2023. They worked just fine before.
We want all of our customers to have access to their call logs without any issues. We'll send you a DM shortly so we can gather more info.
~Jesse
@ajsprain1 I chatted with a VZ rep and they opened an IT ticket about this.
Hello, courtesy follow up regarding your Message Log Spreadsheet issue. We want to offer the support you need. We sent out a Private Note. Please review at your best convenience.
~Gilbert
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