Hi There,
This issue has been persisting for the past two months and I really need some help.. I have pending offers on my account since I'm new to verizon fios. The offers were a Verizon Gift Card for $100 and Ray-Ban Meta Sunglasses.
I keep getting emails to claim these items but when I go to my account it is missing. I've contacted support numerous times and they said a ticket was made but every time I check in after a few weeks it's the same response.
The offers expire at the end of the year and I want to be able to claim them. I've been a loyal customer with verizon wireless for over 10 years and this is incredibly frustrating.
Hi @Snasti92,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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