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Missing travel pass days

I have had 5G GetMore for several years. I am supposed to get one travel pass per month. But when I check my Verizon UP it looks like I only have the travel passes associated with my Verizon Credit Card. I have 2 other lines on my account. One has 5G Getmore and the other 5G DoMore. Those lines seem to be getting the monthly travel passes. How can I be sure how many travel passes I really have?

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Verizon_Support

I would also share your concern if I had Get More 5G, and were showing less TravelPass days than expected when checking it out, Alan5000. It sounds like you're looking in the correct place, as these are managed within the Verizon Up portion of the My Verizon app. We can take a look and see what is happening with those days. Please be on the lookout for a private note from us.

-Joseph

Verizon_Support

We just wanted to send a quick chick-in to see if you needed help. Please reply to this private note if you’re still needing assistance.

-Deb

Verizon_Support

Great, let's get to a secure chate to look closely at your account for the Travel Pass banked days detail.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Click here to authenticate: https://www.verizonwireless.com/campaign/smauth

-Deb

Alan5000

I called Verizon and I do have the correct number of travel pass days for my line. It is just not correct in Verizon UP.

Verizon_Support

Awesome! It's great to see that your concerns were able to be clarified after calling us! Is there anything else we mayu assist you with at the moment?~Geo

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