December 2023 - every other e-mail was the promotion to upgrade your iphone for a an iphone 15 - you would not have to pay the remaining balance of your existing phone. Chatted at length with a representative and was assured it was any iphone, any condition (iphone 13 worked but glass on back was cracked).
I submit the phone as instructed - it's returned to me say it's not accepted - and 415 bucks is added to my bill this month for the remaining device payments.
I've spent H O U R S on chat and the phone. Many have said they've taken care of removing the charge, but to date, still there.
I'd like to talk to someone who understands the issue, listens (doesn't try to sell me on the cloud whatever instead of addressing my issue).
Hello, crimsondoom, we would certainly like to take a closer look as to why you were charged for your return. So we can best assist, we will be reaching out via Private Message.
-Lauren
Thought a chat rep had fixed the problem - but then another chat rep looked at it and said 'naw' that guy was wrong, you owe us the money. I wasn't even talking to the second person about the issue - the lied to me as I asked a question about how to do a partial pay. Basically the lied about everything - told me they put in a message to expedite the cancelled charge but actually they put in a message to cancel the refund and charge me in full. Utter bee ess. Need to talk to a non-liar asap.
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