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Needing help with cancelling NFL+ Premium subscription from +play

I enrolled in NFL+ Premium (Seasonal) & Netflix Special Offer through +play. I need help to cancel the NFL+ subscription. I have tried the following to cancel the subscription and have been unsuccessful.

1. Using Manage for +play (where I see all my subscriptions including NFL+)

2. Via Verizon chat support. After over an hour, they were unsuccessful and suggested I search for +play support contact via Google.

3. Contacted NFL+ support which have stated I do not have an active subscription. They also stated Third-party purchases can ONLY be canceled through your respective biller accounts.

How do I cancel my subscription? Can someone provide a direct contact to +play support? Any help would be greatly appreciated. Thanks

Comments

Verizon_Support

We're sorry to hear that you're having problems canceling your NFL+ Premium. We'd love the chance to help you out and we'll send you a Private Note shortly.

~Jesse

Yes, private message resolved the issue. This can now be closed. Thanks

I just tried to cancel the NFL+ subscription via chat. The agent did not know what is NFL+........

@vzw_customer_support

Verizon_Support

Ed51, happy to offer some help. You can manage and remove subscriptions via the My VZ website. I've got a helpful link, on how to remove a subscription through +Play: https://www.verizon.com/support/knowledge-base-301835/

The 'Unsubscribe through +play' option is the last one, just hit the '+' to expand and see the steps. Please give that a try, and let us know if you need more assistance.

-John

So I logged in, under Account -> +play -> Manage.

I noticed that NFL+ is under Active, when I clicked in NFL+, I do not see an option or a toggle to cancel.

Verizon_Support

Thanks for letting me know, I've sent you a Private Note so we can further assist.

-John

I'm having the same issue. There is no cancel checkmark for NFL+, unlike others on that page.

Going to NFL.com isn't an option either. I shouldn't have to do that since I bought it through +Play, but I also can't. If you login there and try to cancel, you just get a button that redirects you to your +Play Manage page.

I contacted Verizon support via Messenger and they said they were unable to manually cancel it, which appears different than what I'm seeing on here.

Hello, I’m having the same issue. Can you help me out?

Hello @vzw_customer_support
, I’m having the same issue. Can you help me out?

Verizon_Support

Hello, fUMBELin, here are some steps that can help. Visit NFL.com and sign in, or go to the Account page if you are already signed in. Within the Manage Subscriptions section, follow the instructions to cancel your subscription.

~Ivone

I am having the same issue. Can I please receive assistance?

I am having the same issue. I want to cancel this subscription.

@vzw_customer_support

There is no toggle option under the NFL subscription.

The subscription cannot be cancelled through NFL's website.

There is no option to cancel under the Active/Manage page on +play.

Verizon_Support

We want to make sure you're able to cancel your subscription. We'll send you a Private Note shortly.

~Jesse

CellularUser1013

I am having the same issue. I want to cancel this subscription.

@vzw_customer_support

There is no toggle option under the NFL subscription and the subscription cannot be cancelled through NFL's website.

CellularUser1013

Hi @vzw_customer_support
I need to cancel my NFL+ premium subscription as well and the toggle is not available to me. Can you assist. Thank you

Verizon_Support

CellularUser1013 We can definitely assist you with this subscription cancellation. We will be sending you a private message.~Peter

Verizon_Support

Hello! As a friendly reminder, we are here to help. If you need assistance, please reply to our message, so we can get started.

~Maria

Verizon_Support

Hello! We are here to help with your subscription cancellation. I'll be sending you a Private Note, so we can get started.

~Maria

@vzw_customer_support I cannot cancel NFL + either. Please help. Thanks!

@vzw_customer_support I need help unsubscribing from NFL+. I followed the online instructions, however, the toggle button is not available so that I can unsubscribe.

Verizon_Support

Hello! We are truly sorry to learn you couldn't complete cancellation online or over the phone. I'll be happy to help. Please reply to the Private Note, so we can get started.

~Maria

I need help cancelling this as well. Thank you @vzw_customer_support

For anyone who finds this, Verizon chat was able to fix this for me in a few minutes. Once they cancel the subscription you will see the slider to turn it back on .

nfl+cancelation3.png

@vzw_customer_support

I need help cancelling my NFL+ subscription as well. I've tried previous suggestions but I also have no cancel button for this service under the Manage page.

Thank you

Verizon_Support

Hello! We are glad to learn you have been helped. If you have additional questions or concerns, let us know. We'll be happy to help!

~Maria

I need help cancelling this as well. Thank you @vzw_customer_support

Verizon_Support

Hello tratable, thank you for reaching out to us. Have you tried to cancel the subscription via your My Verizon account under the Add-ons section?

~Ivone

I was able to chat with support and had it fixed.

Hey @vzw_customer_support
! I'm having the same issue as many in this thread. There are no options for me to cancel on the manage page.

Please advise.

Thanks

Yes, I've already checked and the NFL+ subscription does not appear in Add-ons. It only shows as an Active subscription on the +play page. I've followed the recommended instructions like many others in this thread (https://www.verizon.com/support/knowledge-base-301835/). But just like everyone else, there is no cancel button when I go to the Manage section of the NFL+ section.

Verizon_Support

We're sorry to hear about the trouble you're running into while trying to cancel your NFL+ subscription, TheWarden. We'll be sending a Private Note to better assist.

~Izzy

Verizon_Support

That information is very helpful, and we truly appreciate your efforts, traytable. We'll be sending a Private Note to better assist.

~Izzy

Verizon_Support

We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter

@vzw_customer_support

Looks like Verizon does not allow customers to cancel the NFL+ subscription on the My Verizon app, Verizon desktop website, and NFL+ website does not manage the subscription. Must request it directly from Verizon somehow. Verizon support, can I get assistance please.

Verizon_Support

NV303, we'd be happy to help you cancel the subscription. We'll send you a Private Note shortly.

~Jesse

I also need help deleting my NFL. please message me. I can see all other subs, but this one is somehow intertwined with the netflix promo

Verizon_Support

I’m sorry you’ve been having trouble kooljake. We’ve sent a Private Note so that we can assist further amd see what options we've got.

-John

Verizon_Support

We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile

~Freddy

am having the same issue. I want to cancel this subscription.

@vzw_customer_support

There is no toggle option under the NFL subscription.

The subscription cannot be cancelled through NFL's website.

There is no option to cancel under the Active/Manage page on +play.

Verizon_Support

Thank you for reaching out to us. How are you trying to cancel your subscription? What is the exact NFL promotin you have?

~Ivone

I'm trying to cancel the NFL + Premoum Annual. I've seen people post over 40 times they are trying to cancel this same thing and Noone ever replied with hoe to cancel it just a direct message

Verizon_Support

Thank you for the details. You can cancel the NFL+ Premium subscription at any time through the Manage page on the +play website. We recommend logging to your My Verizon account from a web browser and not the application: http://bit.ly/xB4iTcGo to the Manage page on +play. Within the subscriptions section, select the NFL+ Premium with Redzone subscription. To cancel the subscription, move the toggle on the tile over. You will see a notification that they are unsubscribed and will no longer be billed for the subscription.

~Ivone

I've tried this. There is no toggle option just as others have stated in this forum thread.

I have tried chatting with 3 reps and they are no help. @vzw_customer_support hopefully you can help. I paid for NFL+ Premium and its never worked so its been a complete waste of money. How do I cancel this so I make sure it doesn't renew? In my plus play account there is no option to toggle it off like several others have stated

There is no option to toggle off

I also need help canceling my nfl+ through +play. I have tried doing it over the phone, online and in person at a Verizon store. At this point I'm ready to switch phone carriers completely, worst customer service I've ever experienced.

Verizon_Support

We definitely do not want you to leave us, and we are here to help. Please allow us to help you on Private Note. ~Geo

I did not authorize NFL+ and I tried to cancel it. I woke up to a charge for a product that I did not want. How can I get a refund of my money? My bill is already a bit steep why would I opt in to pay anything else?

I am unable to cancel my NFL Sunday Ticket from YouTube subscription. I've been on a chat for the past hour and a half trying to explain to the rep that there is no cancel option for me to select. My subscription was a free promo that ends on Mar 19, 2024. I'm trying to cancel it as I did not use it and don't want to be charged for next year.

It has taken me an hour to get anywhere w/ support and I'm presented with "Thanks so much for patiently waiting. Here is what I found out, based on the policy the reason why it is not allowing you to unsubscribe is because to cancel the subscription you will need to do it 1 day prior to the renewal which is on March 19th so I would suggest you cancelling the subscription by March 18th. Would that work for you?"

No that doesn't work for me. You're telling me that I have to remember to come in and cancel on the 18th the day before the renewal and "magically" I'm going to see a cancel option? I doubt that, what is really going to happen is I'm going to forget or if I do remember I'm going to go in and not have an option to cancel and then I'll be charged on the 19th.

I've asked for an escalation but am told it will be 7-10 days. How is this acceptable support? For anyone in support checking on this comment my ticket reference is *****

Hello i am also having the same issue as everyone else in this forum post. there is no CANCEL button for NFL SUNDAY TICKET. It was significantly easier to add the subscription than it is to cancel it. i spoke with chat and after 1 hr i am left with an only option of posting in this forum. PLEASE HELP ME CANCEL MY NFL SUBSCRIPTION

Verizon_Support

Mclaudhh, we understand how important it is to manage your subscriptions, and we want to make sure that you receive the account assistance you need. Please tell us, what happens when you try to cancel your subscription? How are you attempting to cancel?

~Izzy

Under manage your subscriptions page i see my 2 current subscriptions. The one in question is NFL Sunday Ticket. I click on the subscription and the page changes. Under the manage section there is no cancel button. Further down i see another manage button. That button takes me to Youtube. When i select manage NFL Sunday Ticket provided through +Play, it redirects me back to verizon putting me through a continuous loop. This seems to be a hot topic when i scroll through the forums which i did before contacting a live agent. After being patient with the live agent i was directed to this chat board and told i need further assistance through a Private Note.

Verizon_Support

We appreciate your efforts, Mclaudhh. Thank you so much for that information! To best assist, we'll be sending a Private Message your way.

~Izzy

How did they reslove the issue? I keep getting charged by NFL, I go to cancel and it sends me to Verizon +play. Verizon says I need to go to the NFL. This is very frustrating and I've been getting charged for several months.

Verizon_Support

Oh, no! Dealing with service issues can be frustrating, especially if you are encountering +play subscription issues. Verizon is here to help.

You can manage your +play subscriptions by following the instructions on this link: https://www.verizon.com/support/entertainment-play-faqs/.

Hope this information helped.

~Gilbert

For the past several months I have spoke to several maybe five or six Verizon customer service, and they have all tried to unsubscribe my NFL plus subscription but unfortunately there’s no place that anyone can find to unsubscribe.

Verizon_Support

We know how important it is to make sure you are able to manage your subscriptions, and we're sorry to read you've been having issues canceling your NFL+. From the following link you can find the steps to cancel any subscription from your account: http://spr.ly/6606wOSTr

~Freddy

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