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Network Extenders no longer appear under My Devices

I want to change my Verizon Network Extender from Closed mode to Hybrid mode. Previously to do that I would access that setting from the "My Devices" page under my Verizon Account. Recently Verizon changed that page and the Network Extenders no longer show under "My Devices". It only shows my mobile phones. How do we manage our network extenders under the newly redesigned Verizon website?

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Verizon_Support

We want to make sure you're able to make changes to your Network Extender. Here's a link for the steps to make the changes you're looking for: https://www.verizon.com/support/knowledge-base-231937/

~Jesse

chill30217

I'm having the same problem. I have one of the newer models as shown, The Samsung model could be changed on the unit itself thru the Web Admin GUI. Network Extender.png

DAVFOW55

Thanks for the information but I already know how to do this. The problem is on step 3 of the link you sent. From the 'My devices' section, click Details under the Network Extender image. The Network Extenders that are registered to my account no longer show under the "My Devices" section. The 'My Devices" section shows only the phones that are registered to my account.

chill30217

You are correct. I was able to see mine in the device section in the account until about 2 weeks ago. All of a sudden it disappeared, and no one knows why. I'm having the exact problem you are. Every time I call tech support, they act like I'm crazy and don't have a clue as to what I'm talking about. Thats why I came in here to see if I could get an answer. So, I see that I'm not the only one to experience this. Maybe they will get it fixed soon. I hope so.

Verizon_Support

chill30217, we're sorry to hear that you're having the same issue of your Network Extender not showing up. We're going to send you a Private Note so we can gather more details.

~Jesse

Verizon_Support

We appreciate the additional details! It is definitely unusual that it is not showing, but we would like to further look into this to better assist you. We will be sending you a private note shortly.

~Freddy

bigPablito

I just finished over 2 hours of online chat with a "technical specialist" to try to get the device back onto myverizon. The number of times I was told to either log into the admin page (which I repeatedly explained I had been on for hours, and the settings are not adjustable there), or sent to the instructions from the support page that clearly don't work if there is no device on the page, or at times told flat out "You cannot adjust the settings on the extender," to which I then sent the same link to the same support instructions to prove otherwise - I feel like I'm in a tech support nightmare.

At one point after a couple of hours I was sent a link to other instructions that when clicked instead signed me out of my account, seemingly strategically. I'm not sure if it was employee incompetence, or maybe I'd somehow convinced a support bot (or human?) to start gaslighting me on this stuff, or if support was just hoping to waste my time long enough to make me just give up (that one worked).

I do hope to be able to change this extender to "closed" at some point in the future - not loving just having open access in a crowded area. But I find comfort in the solidarity, perhaps soon they will move from "you're wrong, not true, here's a link that is irrelevant, what do you want?" to "this is a problem that we are working to solve, thank you for your patience."

hoffjan

I have the exact same problem. My network extender is not showing up under "My Devices" and nobody at the Verizon support is able to fix this. This is really frustrating. I don't understand why I cannot configure this device locally. Such a poor design.

Can anybody help?

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