I was checking deals online and to completely switch all my lines (4) from AT&T. I had a small issue continuing the order online because I didn’t understand some transfer numbers they were asking for. I connected with a verizon representative who said they would process the order and I can just cancel the online one I started. Ok, fine, we started and I switched all 4 phones plus added 2 ipads. The order was supposedly sent out in 3 different shipments (2 from UPS & 1 from Fedex). I got the delivery from FedEx which had only 3 items. UPS sent back both packages claiming the address was wrong and now I cant get the “new customer” promotion because I have to reorder and that would put me as an “upgrade” customer since I got 3 items already, and they activated the line. I have called over, and over, and over, and over again but no one cares. It just makes me soooo sad that I have been been with AT&T soo long and decided to switch because of their international plan, but now I feel like I’m paying for this mistake, literally. This experience is such a headache. The fact that I never even activated the line since I couldn’t disconnect my current carrier until I got all the phones from Verizon. So I’m still active with Att and Verizon started billing me for lines I can’t use. I refuse to have this affect my credit that was no fault of my own. I just feel like I now hate this company. Too unorganized.
Hello. Thank you for bringing this to our attention. Verizon strives to provide you with a seamless transfer, and we are concerned to learn you've experienced problems to Port-In your lines. In the link below, you'll find out how to bring your number when you switch to Verizon.
https://www.verizon.com/support/local-number-portability-faqs/
If you need additional assistance, please contact our Port Center at: 1-888-844-7095. From Mon-Fri 7am-7pm PT.
For assistance with your order in general: 1-866-338-7390 From Mon-Sat 7am-7pm PT.
I'll be sending a Private Message, in case you have additional questions for us.
~Maria
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