3/18/23 Today I chatted with several chat reps, to no avail I with no solution to be found just blame the customer.
Last week I became a Verizon customer for the first time. I thought it would be a smooth transfer but I was wrong. I was told during activation Verizon would call T mobile and have my number transferred. So I asked for a new number and was given one and believed all was good. No today I tried to cancel my service with T mobile and found out after three hours of chatting that Verizon received the number. Now I'm being blame for receiving a Port out pin from T mobile that I have never received. So I will now have to suspend the new Verizon number because I will not be paying for two service carries. After 4 hours of chatting between Verizon and T mobile my problem has not been resolved be the chat reps refused to solve this problem or just incapable of doing so.
You are in the best place for support, style1964! I would like to extend my apologies for any misinformation you received and clarify the information needed to make the best decision for your account. We are not able to initiate a port on your behalf through another carrier. To initiate a port to us, this can be done online: https://www.verizon.com/deals/switch-to-verizon/ or initiated through your previous carrier. Let's get into a secure channel and try locating your account. Please send us a Private Note here to get started. We are available through social media as well 24/7 and only a DM/PM away!