Hello. I had to get a replacement device through asurion and I did not return my old device but I did pay for it.
I have been trying to unlock the old device since I paid for both devices one brand new and I own them both but am unable to get the first phone unlocked and this is the one that I need desperately.
When I spoke to a Verizon representative he had no clue what I was saying and tried to yell at me that I needed to return the phone even though I had paid for it until he realized he was wrong and then proceeded to keep me on hold and unlocked my new phone and said no they're both unlocked now but guess what? The first phone is not unlocked at all it's still locked to Verizon. Any suggestions on how to fix this situation because I can't get past the automated voice at all. Thanks in advance
