Hi Verizon Community,
I am a brand new mobile and Fios customer. After a week and a half, I was worried that my
bills were not showing up in the Verizon app, so I called support…and correctly linked my mobile account (which I had not setup yet) to my Fios account. I can now see my mobile bill and details…yay!!! But…I could not still see my Fios bill or any details. I was transferred to Fios support, whom tried to walk me through linking my account to my mobile account when, bam! I saw it was a different account number and mentioned this to him….he then said “ah ok…mobile had to unlink the “dummy” Fios account and then we can re-link your actual account.
what I suspect is, about 2/3 years ago, I was going to switch to Verizon…but, a family emergency came up and I ended up not being available for the tech and then just kept paying for the while…so anyway when that happened, I suspect my email address was used to create an account that is linked to nothing….
long story short…my email is linked to a dummy Fios account…and now that account is linked to mobile…how can I unlink this and link it to the correct account? I have now been on the phone for an hour and a half…being bounced around from Fios to mobile…back to Fios. Please help!
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
