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Phone not unlocked after 2 years

Has anyone else had issues with getting a phone unlocked with Verizon?

have been a Verizon prepaid customer for 15 years. About 2 years ago bought a Samsung galaxy A02 which was supposed to unlock after 90 days. Had the phone activated and on account for 2 years , But I was starting to have issues, and stuff at work made me upgrade to an Apple 5G phone. I know the Apple will be locked for 3 months and have no issues, but I called Verizon over a week ago to unlock my android phone to give it to my mother who uses T-Mobile. However after putting her SIM card in, showed carrier locked, called Verizon a week ago on it and phone is still carrier locked .

Wondering what I will have to do to get a phone carrier unlocked cause personally it shouldn’t be this hard to unlock. As other than that, the phone is a $150 paperweight.

performed master resets and all, and had to literally install my SIM card to boot up phone.

wondering if others having issues like this???

Comments

SynthpopAddict

As far as I know, Verizon phones are supposed to unlock after 60 days so long as you keep them active on the Verizon network the whole time and there's no problems with your account. Maybe the phone got inadvertently blacklisted when you bought the new phone. Have you tried going into a Verizon store to see if someone can help you with getting the phone unlocked or un-blacklisted? Because I'd have to think they can pull up your account and be able to tell that the old phone belongs to you. Otherwise, from what I've read here in some other threads, Verizon doesn't unlock phones remotely.

SynthpopAddict

Hopefully the OP got a solution to their phone unlocking problem, but after a recent experience related to my prepaid service, I'm now wondering if the reason why the phone wasn't unlocked is because prepaid service expires after 31 days at the most, so maybe the system never thinks you have 60 days of service, even if you are on auto-pay and renew every month?

boos4721

Is it okay if I have been active for two months but I don't have Verizon network coverage on my end

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