I'd like to submit a positive recognition for Julie who helped me with a Trade-In issue. I got connected to her by calling Verizon's customer service phone number. She spent over a week working with Verizon IT to fix the issue and kept me up to date daily. She did a wonderful job and resolved my issue quickly (after I'd spent 8 hours of my own time trying to resolve with other agents and the online system). How can I provide her and her leader with a positive feedback review?
jlrind088, we appreciate you taking the time to share your experience with us! We're thrilled to hear that Julie was able to turn your experience around, and we'd be happy to gather more details to ensure she gets the recognition she deserves. To best assist, we'll be sending a Private Message.
~Izzy
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