Previous Text Logs

Have the same issue. Spent an hour with a rep and all they could say was from their end it looks like I have the same access. I explained I've been following the same routine for years so something has changed..

I have not tried contacting a rep yet, but I’ve tried logging in through a computer and on my phone and both ways are only showing data for both of my lines but no text and call logs. It’s ridiculous!

Hello, Karaber, I hope you are doing amazing today! Can you tell me a bit more? I just tried to retrieve call logs, and I was able to. Please send me a private note.

>Jorge

Thank you for contacting us, GC60! It will be a pleasure to assist you and get you solution for your issue that you might be having. Please, can you detail more about your concern?

>Tania

I have been downloading text and call logs for all lines for years as an account manager and now can no longer do it. I spent a long time chatting with a rep to no avail. I was asked how I was logging on and what steps I was taking..the same steps I have been taking for years. I am aware of cookies and cache and changing browsers as I have spent many years in IT and no solution.

I cannot retrieve any of my previous call or text logs under “view previous usage”. The only option that is there is viewing the data used for each number. There isn’t even an option for texts or calls.

Hello, Karaber!

Thanks for reaching out to us!

I really know how important is to stay connected to your loved ones. We are here for you!

Please, send us a private note, so we can assist you with your service!

>Juan

We would be happy to help out with the concerns you have. Is this for legal purposes, or for you own personal use? Usually you would need a court order in order to get old messages and calls logs from your carrier, so this isn't uncommon. What steps were you using exactly? *Nevaeh

karaber11, we are sorry to hear your usage hasn't been loading for you. You can also find your usage on your billing statements, which are found under your My Documents and Receipts. Steps to locate your My Documents and Receipts→ https://www.verizon.com/support/knowledge-base-216361/ .

Is that loading experience occur on both the desktop website and your My Verizon app?

*Bee

Here are the steps I have taken for the past 3 years until recently. Now I can see nothing.

1. Go to Account drop down
2. Clicked on "Usage"
3. Clicked on "Usage Overview"
4. Once on the usage overview page, I would scroll down to where it says "Usage Details"
5. On the right-hand side of the page, there was a hyperlink saying "View Previous Usage" that I would click on
6. From there I could see my past three billing cycles (90 days) of previous usage that included text logs of the numbers that were texted and call logs of the numbers called.

Now, I cannot see anything. It says there are no logs available. I am not asking for much, just to be able to access what I was able to access for the past 3 years.

By the way, I have tried on a web browser from my computer and my phone to no avail and I have tried using the app and it isn't working

AgreaTTime

Same issue. Its ridiculous. Trying to get support is impossible. Worst support center ever.

AgreaTTime

Same issue. Very frustrating trying to get help from customer service. It really cant be that difficult. Just would like to speak to a human.

Agree! They're quick to respond with messaging but offer no solution when they do. I've followed the same routine for years to access the text and call logs on all lines..not just my line. I'm an account manager on the account..not the account owner so they may have changed permissions..please post if you find a solution.

Another person in the "community" received the same response..the rep said they could only retrieve it for legal purposes..I appreciate you sharing. Maybe back to AT&T for me. Ridiculous..

I am an account owner and still can see nothing. No one else on my account is assigned manager or anything

Ridiculous..the reps keep suggesting you follow the same thing we've been doing literally for years..definition of insanity.

ricturley

I've downloaded my talk and text logs for each bill since my first Verizon phone call in 2017 until this month when I found that section of the web site has disappeared. The header at the top of the page says, "Previous Usage - Easily view and monitor your talk, text, and data usage activity, all in one place.", but there is no longer talk or text usage for viewing or downloading, only data usage.

I found another post, Phone Call History For Download, and followed the link there, but it took me back to the page cited above.

This information has proved very useful to me in the past including just this month when a collection agency contacted me about an account I closed over 2 years ago. I was able to find dates and times of my calls canceling the account and resolve the issue. Any help downloading previous usage would be greatly appreciated.