Promotion Issues
clgoodyk
Newbie

I’ve been a customer for 17 years and never experienced customer service like I have the last several months. I traded in a phone last April and was told I would get the $800 promotion and credited on each bill . I did the first couple of months and then they took it away. I’ve called 13 times and have spent hours on the phone. Everyone says it’s going to get escalated, yet, it’s still NOT fixed. I had the most expensive plan to start so I paid extra just to get the credit. Then they tell me I’m not on right plan and then tell me it doesn’t matter what plan I’m on. The most frustrating experience I’ve ever encountered. If I didn’t owe so much on the phone, I would gone. Just do the right thing and fix it. I don’t understand why that’s so difficult. 

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3 Replies
vzw_customer_support
Customer Service Rep

I know how important device promotions are to me when I am looking to make a purchase, clgoodyk. I know I would be fuming if it had almost been a year, and as many contact attempts to get a resolution. You're in good hands here and we will be happy to take a closer look into this and help find a solution today.

Please be on the lookout for a private message from us, since we will need account access to help.

-Joseph

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clgoodyk
Newbie

I have the phone available to verify. 

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vzw_customer_support
Customer Service Rep

We can take a look at this promotion, clgoodyk. We'll be sending a private message. ~Peter

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