I purchased an iPhone 14 Pro Max at launch, in September 2022. I didn’t upgrade my line, instead I added a new line. I realized this error when I picked it up in store. I immediately returned it and repurchased as an upgrade. When I returned the new line phone, I asked about that new line disconnecting and the Verizon sales rep told me it would because there wouldn’t be a device on that line. Imagine my frustration to find that I have been paying for service to a phone I don’t have since September 2022. When I reached out to customer service, they told me there was no recourse for the $1100 I have spent for a line of service to a phone I returned. It seems really deceptive. If the line was opened for a device, and that device is returned, what is the line serving? Why does that phone still show up as active on my devices?
We're sorry to read about your situation and we want to take a look. Did the agent disconnect the line when you called in? ~Peter
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