Hello, I have a Samsung S23 Ultra that I bought new a couple weeks back. I took it to a Verizon store where they put my old SIM card (S10e) into my new phone. We thought everything was working at the time, and addmittedly it took me awhile to notice the issue as most of my texts and calls take place on my work phone and not on my personal line (this one). While I was at this store I switched to pre-paid as well to save $30 or so for unlimited, and the account is all paid up and on autopay.
So as the title says, my Data works fine, I get 4G and 5G with no issue which is another reason this went on for probably 2 weeks unnoticed. I now know I can't send or recieve texts, make or recieve calls. When I call I get the Verizon announcment 19. I took my phone to a Verizon store, as when I had the same issue on my old phone a year ago, it was as simple as getting a new SIM card. This was not the case this time, me and an associate spent an hour with tech support (tier 1) trying to figure this out. A new SIM card was tried, no luck. ESIM was tried, no luck. Went through the phone settings, account settings together, nothing. I read earlier someone with a similar issue had tech support change their number then change it back to the original an that fixed it, haven't tried that yet, but might be something worth looking into?
Any ideas or tricks would be much appreciated as I'm a bit lost as to where to go from here.
I have been dealing with this all week.
I bought the phone from Verizon, I pay Verizon every month, not samsung.
When I called our local store they told me it's a samsung issue and they can't help....
In sales for 3 decades, if I told a client it's the manufacturer who did it, when they pay me monthly and not my problem. I would be shut down. To me this is unacceptable. We are verizons customers, so verizon needs to find the solution or compensate for choosing a bad product to sell. Plain and simple.
Very frustrated by the "not my problem" attitude" as they continue to charge me for 8 lines a month.....
My last s22 worked just fine, until the charge port failed and they denied my repair claim for a tiny chip In the lower right part of the scree . 1200$ later that day, still not their problem the new phone doesn't work?
Comcast cable doesn't tell me to call the manufacturer of the cable box...
-disappointed customer
EJD613 We're sorry to read about the issue with your device and we're here to help. What troubleshooting have you done to try to fix the issue? ~Peter
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