I cannot log in my account, every time i try i get a webpage with the error: "Sorry we are not able to process your request at this time." Tried multiple things, VPN, no VPN, cleaning cookies and cache, different browsers, the app, nothing works. My account is now locked and i cannot even reset my password because i get the same error. Please advise.
I don't know all the details of your account obviously, but if you left Verizon for some period of time and then came back, you might have to re-register your phone number to get things to work again. This is definitely true if you are prepaid like I am, because when I ported out briefly, my prepaid Verizon account was gone forever and when I returned, I had a new account which had to be re-registered.
We're sorry to hear that you're having problems accessing your account. What information are you trying to find on your account? Are you connected to Wi-Fi when you try to sign in? Are you using the app or website?
~Jesse
Start a new topic or ask questions in the open forum.
