Sorry we are not able to process your request at this time.

Everyone at my company headquarters who goes to https://secure.verizon.com/signin is getting this error. It started recently and seems to be tied to the source IP address of the traffic to that site, as access works fine from any other ip address than the one we present to the Internet from headquarters (using the same computer, same browser, etc). My guess is some sort of blacklist although the Live Chat agent said Verizon does not do blacklisting.

There are many articles on this forum about this error but I don't see any real solution. Has this issue ever been resolved?

Accepted answers

Verizon_Support

Please reach out to our Business support team for assistance. You can reach the Business team by calling 800-922-0204 Monday - Friday from 8:00 AM - 8:00 PM Eastern Time. You will need to call from one of your business lines or you can enter in one of your business phone numbers when prompted. ~Peter

Albrean_VZ

If still having issues, try using a different browser, clearing your browser's cache and cookies, or connecting via cellular data instead of Wi-Fi. If the problem persists, please visit our Contact us page to contact technical support.

All comments

Verizon_Support

Hi there! We definitely want to help others be connected to their Verizon accounts when logging in. Thank you for sharing that they already tried a different browser and using Private/Incognito mode. We want to gather more information specific to the users being impacted. If they can reach out we can gather more information and work on finding a solution. Thanks in advance.

Chris_12

Thank you! Can you please share the email address they can use to reach you?

Verizon_Support

Sephyn77

I'm having the exact same problem. Tried using different devices, different browsers, VPN, etc. No matter what, I get a screen that says "Sorry we are not able to process your request at this time." whenever I click on the Signin page. MyVerizon App is doing the same thing. This has been going on for a week now.

What in the world could be causing this? I just want to review my profile, and add updates...

Verizon_Support

Hey Sephyn77, I know I do a lot of account management through My Verizon myself, and I would be reaching out for help if I was encountering the same error message. Let's take a closer look into this issue. Please be on the lookout for a private note from us.

-Joseph

kathy_lincoln_31

I have a few users with the same issues with my company. Do you have a resolution for this?

They can't login while using the company computer but they are able to login while using the company iphone.

disbrodj

I am having the same problem and not sure if it’s because I’m using my company’s secure Wi-Fi or not… I was always able to access it before but then just reset a couple things and now I’m not able to. Now I can’t sign into my Verizon TV account.

fplkev

I am having the same issue on my MY VERIZON app on my phone. It does list a Case ID #

Albrean_VZ