I have been a loyal Verizon customer for 16 years and I have to say that the customer service is terrible. Anytime I need to make a change it takes me 2-3 phone calls until I get someone who can help.
Today I called 4 times regarding a change I needed to make to my account and I have wasted over 2 hours and gotten nowhere. I am strongly considering leaving Verizon as a result of these experiences. I expect more from a major cellular carrier.
PJ321 We're sorry to read that you have not gotten the help you need. We're here to assist. We'll be sending a private message. ~Peter
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