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Text Message Log Missing for Last Billing Cycle

I've called Verizon customer service multiple times and am at my wit's end trying to obtain the text log for the previous month's (December) billing cycle. Each time the representative guides me back to the same usage page where it says "no logs available." The number of minutes and texts used appears, so the data is available somewhere, but the call center reps cannot seem to figure it out. One said they put in a service ticket to have the info pulled and emailed to me, but when I called today there was no record of that request. Is there a team or particular mailbox I can reach out to and get this done? I don't want to continue wasting more time with the general call center being given the same scripted directions.

Comments

Verizon_Support

Hello there, thank you for reaching out with this concern. We are aware that some of our customers are experiencing issues with their Text Log on the Verizon App and Webpage. I apologize if no proper ticket was made to ensure your account is noted as impacted, we are more than happy to assist with taking the proper steps to resolve this for you. A private note will be sent to you to get started!

-Christy

villaniousvzw

I have this same problem for both of last months text and call logs

Verizon_Support

We hate to see you are having trouble. We are happy to help. Please be on the lookout for a Private Message, so we can better assist

-Kristen

dscala1193

I have the same issue with my last billing cycle ending Jan 6th. I contacted support and they were unable to assist at all and I do not think they put a ticket in, only told me I can view the info for the current cycle to date. My next billing cycle will occur tomorrow and I hope this issue is fixed, but I still need the minutes and text logs for the cycle ending 1/6/25. Please address this ASAP. Thank you very much.

Hisforever

Im going on 3 weeks of the same issue

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