Unauthorized add ons

I woke up to bigger than expected bill with a bunch of add ons that were not added by me including Google Play Pass (all the lines are Apple lines). How can I stop add ons from being added unilaterally by Verizon? This is the second time this month I’ve found unauthorized add on.

1 Reply
Customer Service Rep

Hi, there. I can think of a few scenarios of why the add-ons were included. An ended free trial, someone accepting via google.com, or a system glitch. The good thing is that we are always here to help, we can review your account, find the reason the add-ons were added, remove any feature you don't want in your account, and even review all your available promotions. Send us a Private message. We love to help.