An Accepted Solution is available for this post.
Unlink Old HOME/Fios Account from MOBILE/Wireless Account
sammyj69x
Enthusiast - Level 1
‎10-13-2023 04:47 PM

Have spent 50+ hours over a period of multiple days being transferred around customer service. 

I need to unlink an old Fios account from my current mobile account. I do not want "ONE VERIZON ID"

There is no option to do this online, even though the old Fios account is no longer active.  No one helps, no one knows how to do this, and yet it seems SO SIMPLE.  Could not be more frustrated.  

I have tried discussing this with various people in account services and technical support on both the Verizon home and the Verizon mobile sides, but nobody has been able to process my request.  Does anyone know how I can get this completed?

4 people had this problem.
0 Likes
Reply
2 Replies
An Accepted Solution is available for this post.
sammyj69x
Enthusiast - Level 1
‎10-17-2023 06:38 PM

Issue has been resolved

0 Likes
Reply
An Accepted Solution is available for this post.
kh-gary
Moderator Emeritus
‎10-17-2023 07:21 PM

This topic has been locked as the OP has replied indicating that their has been resolved. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

Reply