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Unlock my phone RIGHT NOW

I switched from Verizon to T-Mobile last Thursday (Jan.18th) with 4 devices. I used Verizon for 1 and a half years, and before the switch, I checked all of my devices were unlocked, but you guys locked one of my devices during the process. I called Customer Service for about 5 hours on the 18th and 19th, and they said I needed to wait. On the 20th, I went to the store, and they told me I needed to pay the whole, then it automatically unlocked. I paid all $2170.89 yesterday (Jan. 22nd), but it didn't unlock at all. I called again, and they gave me ticket # 20501XXX. he rep's name was Leyna. She told me within 24 hours, it should be unlocked. Today, it didn't unlock either; I called again, and they gave me another ticket, No. 20502XXX; the Tech team agent's name was Rachael, and the Rep name was Sneha. I wanted to talk to the manager, but they have held me for about 1 hour so far. (Yes, I'm still waiting to talk to the manager. please unlock my phone, you don't have any reason for locking my phone. I haven't used my phone 5 days since I switched; I request that you unlock my phone RIGHT NOW !

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Verizon_Support

We always want you to have a great working device. Where did you purchase the device? How long have you had it? See our unlocking policy here: verizon.com/support/device-locking-faqs/-Joe

SynthpopAddict

@vzw_customer_support
...from the first post, I'd have to say the OP bought the phone through Verizon and I'd speculate it was under the 36 month credit deal. But since they are leaving after 1.5 years, probably still owed money on the phone and the device was inadvertently blacklisted for nonpayment when they switched carriers. But they have also stated they have paid quite a good deal of money in order to leave, so their phone must surely be paid off.

@unlockunlock
The process I've heard for getting a device off the blacklist is that you must prove you are the original owner of the phone and then to call the carrier to ask that the blacklisting be removed. Verizon will have to pull up your old account and run the IMEI of the phone along with checking for the payment you made. Good luck.

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