I want someone in Verizon to know how frustrating it is to call into Verizon and it feel like your dealing with a completely different entity from the store. The store and the customer service team that answers the calls should be all able to see the same all notes and assist with anything Verizon offers. I go to the store and run into a issue regarding a trade in, the manager was helpful and resolved the issue but itโs inconvenient that I couldnโt get the issue resolved by just calling into Verizon and speaking with anyone in the billing/ trade department. Feels like the right hand doesnโt talk to the left, and I think things should be more unified.
Your feedback is always appreciated and taken into consideration. We hear you and we are ready to help. Please tell us, how can we be of assistance today?
~Maria
Hello Cambridge1997. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.
~Ivone
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