I am saddened that Verizon Customer Service reps and Supervisors are poorly trained. For 4 hours on the phone, I was told misinformation from different representatives and I was made to feel like my issue was no concern to them. It’s horrifying that this acceptable. I will be researching different phone plans. Sad, sad company.
Oh, no! We are sad to see you feel this way. Our goal is to always provide top quality service. We value your time and always wish to assist you efficiently and effectively.
Please tell us more, what exactly is going on?
~Gilbert
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