Verizon's customer service is truly disappointing. Each time I called, the wait exceeded 30 minutes just to connect with an agent. Last week, on December 23, I spoke with Christian at 3:45 pm about my issue. He acknowledged a mistake from Verizon, promising to escalate the problem to his manager and call me back by 5:00 pm on Tuesday, December 26, 2023. Unfortunately, I never received that call.
Today, at 11:40 am, I called again, enduring a 40-minute wait before connecting with another agent. While expressing disagreements with terms and conditions, she intentionally hung up on me, displaying shocking rudeness. It's disheartening for Verizon to have such unprofessional representatives on their helpline. Customer service should be courteous and helpful.
As a loyal customer for three years, I've always praised Verizon to friends and colleagues. However, my recent experiences have changed my perspective. I cannot recommend this carrier any longer and will definitely terminate my services once my device contract concludes.
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