Verizon owner Haymarket

[Krosine5]

I need to file a claim about a Verizon store located 

6436 Trading Sq, Haymarket, VA 20169

i went to this store to set up my WiFi installation and I was told they couldn’t schedule it until a month from October 15 . The person at this store told me I could get a hot spot device to use before installation and pay service fee and return it when my service is installed. I went back to the store to return the device TCL and the person had left the country to go to India and the person I found there told me I Owe $340 if I stopped service . I am trying to reach someone who can help since I never signed any agreement not did I want a device to pay off slowly. I asked questions when I was getting the device and the person told me I can return it anytime please help or guide me where I can file a complaint 

[vzw_customer_support]

Krosine5, I'm sorry to hear about the issues you had with that representative and the hotspot device you're using. We want to make sure this gets taken care of and we'd like to gather more details so we can submit feedback for the store and the agent. We're going to send you a Private Note so we can help.

~Jesse