Verizon says never got the package
Okupcha
Newbie

Verizon sent me a replacement phone I sent the broken one back and Verizon is saying they never got it but ups says it was deliver. Can someone help me whit this? I’m getting stuck on the hook for a new phone price when I returned the old one.

0 Likes
Re: Verizon says never got the package
vzw_customer_support
Customer Service Rep

Oh no! We are sorry to read that you are getting billed for this device, and we want to make sure we are able to help with any issues you might be having. We have sent you a private note so that we can better assist you.

~Freddy

0 Likes