Was billed for a device buyout… but I haven’t canceled any lines and never asked for a buyout. Have gotten the run around from customer service, with multiple story’s on which device the buyout is for, also been told the buyout is for a line not even associated with my account… either way when I ask for a refund of the buyout charge ( which I think was for a free iPhone on a new line) which is still active. The customer service person either puts me on hold in which they never pick up again or they throw you to the beginning of the automated computer answering system.
have tried multiple Verizon customer support numbers but always ends the same, sometimes with the agent even agreeing that its not a valid charge but they can’t do anything about it.
If you haven't already done it, you should report it to the Fraud department at Verizon.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
We're sorry to read that you've been having this issue with your account, and we are always here to help. To better assist you, we will be sending you a private message.
~Freddy
Start a new topic or ask questions in the open forum.
