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What Happed to Verizon?

At one time Verizon had the best service; it was something to be proud of. Now it seems that Verizon has lost its way. Poor service, poorer customer service, clunky website/app all at crazy high prices. I was ok paying more when the service quality and experience were more. I'm not alone, check the reviews. Lately, I have been feeling like I'm in a bad relationship.

I'm due for an upgrade but I find it hard to re-commit to this service.

Verizon, what happened?

Comments

Verizon_Support

Hello, User97, I'm sorry to hear that this has been your experience. We're here to further assist with your account concerns. What issue have you been running into with service? How long has this been happening? What trouble are you running into when trying to manage your account?

-Lauren

Verizon_Support

We are here ready to assist should you still need help. If you would prefer there are other support channels that we have as well based on what best fits your needs. We look forward to assisting you. You can find the options here: https://www.verizon.com/support/contact-us/#mobile

~Freddy

Verizon_Support

We are here, and ready to assist if you still need help. If you preferred a different platform for assistance, we offer alternate channels in which we can gladly assist. Check them out here: https://www.verizon.com/support/contact-us/.

~Ivone

User97

Since posting this comment I was able to speak with a customer service representative who was absolutely amazing. Not only did she help me understand what was going on, she also gave me advice of ways to avoid some issues in the future.

I have also seen an outpouring of support from Verizon both on here, and in my messages. Everyone has been very nice and helpful. Thank you.

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