I don't understand the difficulty with getting the promised 55+ discount applied to accounts. I ordered new phones and switched to Unlimited data plan back in April 2023. To date I have not yet seen the discount applied. I was initially told it could take 1-2 billing cycles to appear. It has been almost 6 months now. Chatting with live agent now to get a ticket opened to review this. They offered to apply a manual discount while they review the issue. I am skeptical that it will actually be resolved as it should with a credit applied back to April. What a colossal waste of time for all involved. I am sure that if I did not follow up I would never see this promised discount. It smells of "bait and switch" tactics, or just very poorly implemented processes. This seems to be par for the course in my experience in dealing with Verizon for at least 20 years. Why haven't I switched carriers yet? That a good question I may need to think about.
That is far too many months to be dealing with a missing discount Matt-ME. I know I wouldn't want to be leaving any discounts on the table myself, and I know that your time is valuable. We'd be happy to take a look into this and help achieve a resolution, and earn your continued business (thanks for the 20 years!). Please be on the lookout for a private note from us so that we can better assist.
-Joseph
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