“ Your request could not be processed at this time.”

[SkylarD]

I was in the process of switching to Verizon for service, set up the process to have new phones shipped. When I go to check my order status it says

“On hold. To process your order, we need you to take action by Apr 11.”

but when I click the take action button it directs me to a page that says 

“Your request could not be processed at this time.”

I have tried checking  on a different device, clearing my cache, clearing browsing history and, nothing helps. I’ve tried at many different times of the day. Pls help, I have to have this figured out by Tuesday or my order will be cancelled.

[SkylarD]

Can anyone help? I did have to submit ID through a link emailed to me, but that did not solve my issue with my account being on hold. Any advice is appreciated! 

[vzw_customer_support]

Hello, SlylarD! Verizon is here 24/7 to take care of you any time! I will be glad to provide you with any advice. Please, send me a private message so I can take care of you. 

>Juls

[vzw_customer_support]

Hi, Skylar! Thank you so much for contacting us tonight, and thank you for joining our family! I understand the importance of receiving some prompt assistance with this. Our department does not have the ability to assist with online orders for new customers, but don't worry. Our customer service for online orders will absolutely most definitely be able to get this resolved for you. Their department is already closed for the night, but they open tomorrow morning at 8am EST. Please contact them directly at 1-866-338-7390 Sun-Sat 8am - 11pm EST.

*Ana

[Trenee122]

I really need help with the same issue and I can’t open the link in the email

[vzw_customer_support]

Trenee122, we want to make sure you're able to get your order as soon as possible. Were you sent an e-mail asking for more information such as the need to show identification? Are you a new or existing customer?

~Jesse

[vzw_customer_support]

Hey, Trenee122, I just wanted to check in to see if you still need assistance. If you do, we are standing by and ready to help. Please provide additional details requested in our earlier message so we can best assist.

-Lauren