transfer line of service problem

[Mickey33]

I've been trying to transfer a phone number from one account to another, but I keep encountering an error message when I try to accept the terms and conditions. The error message reads, 'We are experiencing a problem connecting you to a server. Please try again later.' I tried again almost two hours later, but the same error message appeared. I also attempted to get assistance from a customer service representative, but they couldn't resolve the issue.

[vzw_customer_support]

Oh, no! Dealing with number transfer issues can be overwhelming, especially if you keep getting error message after error message for the past two hours. Our goal is to offer the support you need.

We want to be on the same page of the book to avoid getting lost in the story. Are you moving a number from one Verizon account to another (known as a Transfer of Service)? Or are you moving the number to another carrier/provider (known as a Port Out)?

~Gilbert

[Mickey33]

I’m transferring from one account to another 

[vzw_customer_support]

Thank you so much for clarifying. Ok, let's get you pointed in the right direction to get this resolved. Please contact our Transfer Your Service department by dialing 888-832-4540. 

-Natasha

[SheriP1]

I’m having the same issue. Every time I try and accept the terms an error pops up that reads “We are processing an error while processing your request. Please try again later. The transfer dot was no help. Did you find any resolution in your case? If so please let me know what was the issue and how was it resolved? 

thanks,

Sheri 

[vzw_customer_support]

We're sorry to read that you're having issues with transferring a line. We're here to help. We'll be sending a private message. ~Peter

[MarvinPQ]

I got the same problem, how to fix it?

[vzw_customer_support]

We're here to help with your concern. What happens when you try to complete the process? ~Peter

[Breidy53]

I am going on my third week of trying to transfer my line from a business account to my husbands personal account. I have called numerous times spoken to probably 10 agents at this point. Tried the same thing online. Multiple INC tickets open. It’s the worst experience I’ve ever had with Verizon.at this point it may just be better to switch to another provider. 

let me know if you got it resolved. All I keep getting in response from agents are, “we had a system update and are encountering this issue” “I’ll call you back if it doesn’t work by today”with no call backs ever. 

three weeks Verizon. SMH. 

[vzw_customer_support]

Hello, Breidy53. My apologies to hear of this experience as transferring your service should always be an easy process. Just to confirm, did they clarify what the issue is with making this change? Have you heard anything regarding the ticket submitted? 

-Natasha

[lindsr30]

Has anyone found an answer to this? I'm experiencing the same problem when trying to open the terms and conditions.

[vzw_customer_support]

We are here for you, and we will be glad to help. We sent a Private Message to assist you.

~Geo

[vzw_customer_support]

We're here to help. Let us know if you need assistance. ~Peter

[Hannah2024]

Hi @lindsr30 was this ever resolved for you?

[C-Welch]

I am having the sam exact problem. Tried on a PC . Tried on my cell with WiFi and without. Same thing. Even started all the way over. Been going on for two days..

[vzw_customer_support]

C-Welch, are you still experiencing issues with your transfer of service? What specific error message are you receiving? To clarify, are you signed in as an account owner or account manager?

~Izzy

[Hannah2024]

Hi @C-Welch  was this ever resolved for you?

[ekwillie11]

Has anyone found a resolution for this yet. I am having the same problem.

[vzw_customer_support]

We're sorry to read about the issue you're having. Are you trying to do this on your phone or a PC? Have you tried clearing the cache and cookies? ~Peter

[Najwa11]

I am having the same problem 

[vzw_customer_support]

We are here to help with your concerns. To better assist, tell us a little more. What is the error/message you are getting? Are you using your mobile or PC to process it?

~Maria