transfer line of service problem

[Mickey33]

I've been trying to transfer a phone number from one account to another, but I keep encountering an error message when I try to accept the terms and conditions. The error message reads, 'We are experiencing a problem connecting you to a server. Please try again later.' I tried again almost two hours later, but the same error message appeared. I also attempted to get assistance from a customer service representative, but they couldn't resolve the issue.

[vzw_customer_support]

Oh, no! Dealing with number transfer issues can be overwhelming, especially if you keep getting error message after error message for the past two hours. Our goal is to offer the support you need.

We want to be on the same page of the book to avoid getting lost in the story. Are you moving a number from one Verizon account to another (known as a Transfer of Service)? Or are you moving the number to another carrier/provider (known as a Port Out)?

~Gilbert

[Mickey33]

I’m transferring from one account to another 

[vzw_customer_support]

Thank you so much for clarifying. Ok, let's get you pointed in the right direction to get this resolved. Please contact our Transfer Your Service department by dialing 888-832-4540. 

-Natasha

[LBSand1973]

How do you get to an actual human and not a computer system that just takes me to the same non working Verizon server that has appeared to be down for the last 6 months?  This is the worse process I have ever seen and since there are so many others with the same un-solved issue it makes me nervous.  Is there a human I can actually talk to that knows what to do?

[vzw_customer_support]

We absolutely want to make sure we get you to a live agent to assist with this process. If you're experiencing issues with the direct number, please try dialing our Customer Service support at 800-922-0204 and request to be directed to our Transfer of Service team. We'll be able to transfer you directly to a live agent. 

-Necia

[JillyVito]

I did that 3 times and it still directs you online and it still gives you the error.

[vzw_customer_support]

I'm sending you a PM to verify your account so we can find the solution.

-Kaye

[SheriP1]

I’m having the same issue. Every time I try and accept the terms an error pops up that reads “We are processing an error while processing your request. Please try again later. The transfer dot was no help. Did you find any resolution in your case? If so please let me know what was the issue and how was it resolved? 

thanks,

Sheri 

[vzw_customer_support]

We're sorry to read that you're having issues with transferring a line. We're here to help. We'll be sending a private message. ~Peter

[MarvinPQ]

I got the same problem, how to fix it?

[vzw_customer_support]

We're here to help with your concern. What happens when you try to complete the process? ~Peter

[Bella39]

I also have the same issue and have reached out to an agent who was unable to help me

[Breidy53]

I am going on my third week of trying to transfer my line from a business account to my husbands personal account. I have called numerous times spoken to probably 10 agents at this point. Tried the same thing online. Multiple INC tickets open. It’s the worst experience I’ve ever had with Verizon.at this point it may just be better to switch to another provider. 

let me know if you got it resolved. All I keep getting in response from agents are, “we had a system update and are encountering this issue” “I’ll call you back if it doesn’t work by today”with no call backs ever. 

three weeks Verizon. SMH. 

[vzw_customer_support]

Hello, Breidy53. My apologies to hear of this experience as transferring your service should always be an easy process. Just to confirm, did they clarify what the issue is with making this change? Have you heard anything regarding the ticket submitted? 

-Natasha

[lindsr30]

Has anyone found an answer to this? I'm experiencing the same problem when trying to open the terms and conditions.

[vzw_customer_support]

We are here for you, and we will be glad to help. We sent a Private Message to assist you.

~Geo

[vzw_customer_support]

We're here to help. Let us know if you need assistance. ~Peter

[Hannah2024]

Hi @lindsr30 was this ever resolved for you?

[C-Welch]

I am having the sam exact problem. Tried on a PC . Tried on my cell with WiFi and without. Same thing. Even started all the way over. Been going on for two days..

[vzw_customer_support]

C-Welch, are you still experiencing issues with your transfer of service? What specific error message are you receiving? To clarify, are you signed in as an account owner or account manager?

~Izzy