I've been told differently about upgrading my phones by different Agents. With the Samsung S23 Ultra , trade in 2 S21+ I get $800 per phone. I'm told by different I can upgrade in 24 months. Other Agents say no 36 months. The ones saying 24 months say as long as at 50% paid I can upgrade. Nothing was said about I'd lose my credits. The 36 months Agents say I'd lose my credits. Who can I contact for clarification?
Hello, thomasr1950, we want to help make sure your upgrade questions are answered. So we can best assist, we will be reaching out via Private Note.
-Lauren
I can't see on Verizon Community how to post a question. My Photos are not uploading automatically. I have to manually upload them.
Tom
We're sorry to read that you're having issues with your backup, we'll be glad to help out. What app are you using? Do you have enough storage to upload your pictures?
~Freddy
Start a new topic or ask questions in the open forum.
